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Browse the list of frequently asked questions (FAQs) about public works and water, sewer and stormwater utility related questions.  Answers will expand below the question when you select it. Filter questions by selecting the category under the drop-down menu.

Expand/Contract Questions and Answers

  • West Nile Virus: What can I do to protect my family and myself?

  • Stormwater: I want to treat my pond, wetland, yard, etc. for mosquitoes. What or who do you recommend?

  • Stormwater: Can I add fish, frogs, etc. to my pond?

  • West Nile Virus: What about my or my neighbor’s, tarps, tire pile, or other possible breeding grounds?

  • West Nile Virus: What about the nearby wetland, stormwater pond, etc.?

  • West Nile Virus: What is the city doing about mosquitoes?

  • West Nile Virus: I found a dead bird – now what?

  • West Nile Virus: Can I catch it from infected people, birds, horses, etc.?

  • Do all mosquitos carry West Nile Virus?

  • What is West Nile Virus?

  • What Can I Do to Prevent Back-ups?

  • What Causes a Sewer Back-up?

  • Why are Sanitary Sewer Overflows a problem?

  • What are Sanitary Sewer Overflows (SSOs)?

  • How can I properly dispose of used motor oil, antifreeze and old car batteries?

  • What happens if I see a neighbor, or know someone who's throwing trash into a storm drain?

  • I see people dumping their used oil into storm drains all the time. What can I do?

  • How much water passes through the storm drain system?

  • Can filters or screens be installed in front of catch basins?

  • What kinds of pollutants are found in the storm drain system?

  • Do catch basins and storm drains get cleaned out?

  • Are sewers and storm drains the same thing?

  • Stormwater: What is a catch basin?

  • What is a storm drainage easement?

  • How are stormwater fees spent?

  • Stormwater: Why should I have to pay? I live on a hill and have no drainage problem.

  • Who has to pay the stormwater service fee?

  • How is the stormwater service fee calculated?

  • Stormwater: What is impervious surface?

  • What is stormwater and why is it a problem?

  • How can I help protect my drinking water?

  • Where does my drinking water come from?

  • How is bottled water different than tap water?

  • How do I ensure water quality in my private well?

  • Should I be concerned about drinking tap water if I have a severely compromised immune system?

  • I'm worried about a specific drinking water contaminant [lead, Cryptosporidium, nitrate, radon, etc.]. What should I know?

  • I don't like the taste/smell/appearance of my tap water. What's wrong with it?

  • What is a drinking water standard?

  • How can I get my water tested?

  • What's the drinking water report that I've heard about?

  • How will I know if my water isn't safe to drink?

  • Is my tap water safe to drink?

  • What are my responsibilities as a City water user?

  • How do I check for a water leak?

  • What if I feel my bill is too high?

  • Can I turn my meter on or off?