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Tumwater City Hall will be closed Thursday, November 23, and Friday, November 24, 2017, in observance of Thanksgiving. Emergency services will be available as usual.

Make a Payment

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Payment can be made in one of the following ways:

  • NEW! Pay by Phone - Pay your City of Tumwater utility bill over the phone by calling (877) 373-5834. Have your 11-digit account number when you call.
  • Online Services - Customers may make one-time payments or set up automatic monthly payments online at no additional charge with a credit card or by monthly deductions from your checking account.

Auto pays are set to be pulled from your account on the due date of the 25th or the next business day. "Auto Pay" will show in the amount due box on your monthly statement. Please note: This is just a notation that payment is scheduled and does not guarantee payment has been made until successfully processed through your bank. 

To make a payment online for the first time:

  •  Have the account number and last name on the account ready.

  • Click the Make a Payment button to create an eUser account.
  • Make a one-time payment or set up automatic payments using your credit card, checking or savings account.
  • For checking or savings autopay setup, please email Utility Billing to alert them to your new payment method. 
  • In Person - Make one time payments at Tumwater City Hall, 555 Israel RD SW, Tumwater, WA, 98501 or set up automatic monthly payments in person by bringing your completed Automatic Payment Authorization Form pdf-icon-sm.
  • By Mail – send payments to:   
City of Tumwater Utility Billing
PO Box 94279
Seattle, WA  98124-6579
  • After Hours - You can choose to make online payments any time of day or your check or money order payment accompanied by your account number may be left in the City Hall drop box, located on the exterior of the building (left of the front doors). For security, never place cash in the drop box. Payments received will be posted the next business day. 

Receive a Disconnection Notice?

If you are making a payment for an anticipated water shut-off or your water has been disconnected due to non-payment, please call the Utility Billing Department during business hours of 8:00 a.m. to 5:00 p.m. at (360) 754-4133 to confirm your payment and reconnect water services. Confirmation of payment is required before reconnection of services.

Leak Related Bill Adjustments

A one-time bill credit can be requested during the life of the utility account, for excess consumption used due to a leak. A leak adjustment must be requested by the owner. Documentation of the repair (receipts/invoices) must be submitted along with the leak adjustment request form. A maximum of three consecutive billing cycles may be adjusted, and compared to the same time period for the past 2 years. If consumption history is not available, additional time may be needed to establish an estimated consumption amount to use for the adjustment. 

Low Income Seniors and Disability Discounted Rates 

The City of Tumwater's Lifeline Program offers discounted utility rates to qualifying low income seniors (62 and over) and low-income citizens with disabilities whose water is separately metered. 

Questions?

Contact the Utility Billing Customer Service Staff at utilitybilling@ci.tumwater.wa.us or by phone at (360) 754-4133, Monday through Friday, 8:00 a.m. - 5:00 p.m., except holidays.