Performance measures can provide accountability and assist in evaluating public resource decisions.They allow policy makers (City Council) to evaluate the quality and effectiveness of services provided by our City, based on inputs and outcomes. Ideally, these results are compared to other local governments to determine efficiency and effectiveness of services. The City uses a number of tools to report performance to the community.
Citizen feedback is important so we can act to improve public services. A community survey is conducted periodically, most recently in 2013 and 2016 by a third-party to gather feedback on City services and to inform updates to the City's Comprehensive Plan Elements. See the 2013 and 2016 Survey and Results below.
As part of the City’s on-going commitment to improve transparency and communication with the public, a detailed report is compiled annually. The report is provided to elected policy makers, staff, and made available on the City’s website to the public. Highlights from the annual report are used to create the Report to the Taxpayers which is mailed to all Tumwater addresses.